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Risk Management Article
January 22, 2019

The Vital Roles of Mobile Communication in Business Operation

If you don’t have mobile operations and internal communications in your business, then you are surely missing out. Whether you work in the technology industry and rely on mobile devices to meet sales targets, or you run a hospitality business and need client portals in order to reach the target market, mobile accessibility is a vital component of operations management in 2019.

Outside of the relying on their mobile devices for communication, consumers today are using their phones and tablets for everything from traveling, job applications, and buying groceries and other household items. As you research technology that facilitates mobile operational communications, be sure to keep in mind that different things are important to those at the top of a business and those on the front line. They have different opinions about their priorities, the scope of their work, and how it all connects to mobile platforms.

One potential way to navigate the divergence is to ensure that a great user experience is an integral part of the technology. Given that everyone in the business, at every level of the business, will be using any new communications platform, it’s important to focus on the overall shared experience and ensure everyone will have no problem using it. Establishing an outlet for mobile collaboration, such as team apps, allows for a range of improvements to the employee experience and enhances workplace experience. These benefits include:

  1. Giving employees a channel that they can use to securely connect with one another and share information in an instant.
  2. A faster way to send business information out in real time. It bypasses email and written methods of sharing information among employees, like a bulletin board.
  3. Remote staff are given mobile accessibility that gives them access to the tools, information, and connectivity necessary for them to perform their jobs properly no matter their role. This benefit is particularly important for frontline workers that don’t have their own company email address, and people who require an active communication solution to do their job properly. Mobile collaboration can meet this demand while also addressing a range of other important concerns of operations management.